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"Invalid VAT Number" on my SDL account
Thread poster: Antoine Emeriaud
Antoine Emeriaud
Antoine Emeriaud  Identity Verified
France
Local time: 17:08
Member (2009)
English to French
Feb 21, 2019

Hello,

I am hoping someone from SDL will read this. When I log in to my SDL account and try to access to certain areas (I wanted to go to the Downloads section), a "Complete Registration" window pops up and prevents me to go further because "my VAT number is not valid". I just checked it on the VIES system and it is valid. I tried to contact SDL through the site but didn't succeed.

Thanks in advance for your help!

Antoine
 
Samuel Murray
Samuel Murray  Identity Verified
Netherlands
Local time: 17:08
Member (2006)
English to Afrikaans
+ ...
@Antoine Feb 21, 2019

Antoine Emeriaud wrote:
I tried to contact SDL through the site but didn't succeed.


Did you also try here?
https://community.sdl.com/product-groups/translationproductivity/f
 
Antoine Emeriaud
Antoine Emeriaud  Identity Verified
France
Local time: 17:08
Member (2009)
English to French
TOPIC STARTER
. Feb 21, 2019

Hi Samuel!

Thanks for the tip, I will try there as well.
 
Antoine Emeriaud
Antoine Emeriaud  Identity Verified
France
Local time: 17:08
Member (2009)
English to French
TOPIC STARTER
Problem solved Feb 21, 2019

I got the answer below on the forum suggested by Samuel, and it worked:

To log in to your SDL account successfully please remove the VAT from the popup window and check the terms and conditions. Afterwards, you will be allowed to login to your SDL account and once in there go to Account tab>Account details section. In there you can add the VAT again and save the changes.
 


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"Invalid VAT Number" on my SDL account







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