frequently asked questions

Klanten ontmoeten / Vertalers & tolken ontmoeten


  • 1 - Posting jobs at

  • 1.1 - Wie kan werk uitbesteden via

    Elk bedrijf en elke individuele persoon kan werk uitbesteden via Wanneer u een offerteaanvraag wilt plaatsen, is bepaalde contactinformatie vereist: naam, e-mail, telefoon, land, enz. Voor InstantJobs moet u vooraf betalen met behulp van een kredietkaart.

  • 1.2 - What kind of jobs can be posted at

    Translation, interpretation, localization and other jobs requiring the services of multilingual professionals or companies may be posted.

  • 1.3 - Can I use the job posting form to advertise my services?

    No. There is no possibility that you will find a client using this form. Instead, you will only inconvenience fellow service providers, who expect only legitimate job opportunities to come via this form. Your right to enter quotes on jobs will also be revoked.

  • 1.4 - What type of jobs are not allowed at

    Please refrain from posting job notices that do not specifically require the services of multilingual professionals. Also, job postings may not contain content of an adult nature.

  • 1.5 - What are the fees I will have to pay?

    There are no fees for posting jobs at There are also no commissions. This is possible because charges a yearly subscription fee to the service providers.

  • 1.6 - How are prices and deadlines set for jobs?

    The job form will only help you to meet service providers. Project details—work content, payment, deadline, etc.—must be agreed upon between you and the service provider directly.

  • 1.7 - Where do I enter rates information?

    First enter details related to the job, providing as much detail as possible. If among those who meet the criteria there are members who prefer to take your budget range into consideration when deciding whether or not to quote, you will be given an opportunity to provide a budget range.

  • 1.8 - I posted a job and no opportunity was provided for me to enter a budget range. Why?

    This means that none of the professionals who meet your job criteria has a habit of considering client budgets before quoting. Any quotes you receive will have been based on the information you supplied in the job posting.

  • 1.9 - Why was the option to enter rates information from the start removed?

    To reflect the fact that the individual translator is in the best position to determine what he or she needs to charge on a given job. For more information, see: About > Job posting changes.

  • 1.10 - What if no one quotes within my budget range? is home to the world's largest network of professional translators. If none is willing to work within your budget, you may want to consider either increasing your budget or seeking alternatives. For more information, see: Translation: Determining what service you need and what it will cost.

  • 1.11 - When I am given an opportunity to indicate a budget range, how should I go about estimating?

    If you have no experience in pricing translation, you might want to pass on entering a budget range. If you do decide to enter a range, consider consulting the guide: Translation: Determining what service you need and what it will cost. That document links to data on the rates charged by translators registered with

  • 1.12 - Should I enter a budget range that is a bit lower than what I can actually afford to pay?

    That is up to you, but entering your real maximum helps ensure that the job is visible (and appealing to) a larger group of professionals.

  • 1.13 - I offer a service for translators seeking jobs. Can I post?

    No. The job posting form is for proposing business arrangements of one type: job poster paying posting recipient to perform services. Web portals, those selling databases of translators, etc., or anyone suggested an arrangement whereby the recipient of a posting would be paying the poster, will be regarded as an illicit advertiser. The posting will be removed, associated memberships will be revoked, and you will be banned from future postings.

  • 1.14 - For what reasons can a job poster be banned from

    Please refer to the termination policy.

  • 1.15 - I've posted a job but it is not visible yet.

    If you are a basic user of the site, your job posts will require vetting. This is usually done within 12 hours of the entry being posted. You may also want to check to make sure you have provided complete and correct contact details. If your job hasn't appeared after a 24-hour period, please submit a support request.

  • 1.16 - What are the keys to getting a good response to my posting? What else should I bear in mind?

    When posting a job, it is important to be as descriptive as possible with regard to the nature of the work, as well as your requirements for service providers.

    In addition, it is very important that you supply complete information about yourself and/or your company. The best service providers are in high demand, and will generally not pursue jobs with questionable clients. Complete contact details, and perhaps a brief history of your company, may help you to kick off mutually beneficial relationships with top professionals.

    Jobs posted should respect the principle of equal opportunity.

    Please do not post jobs on behalf of third parties.

    Please note that the contact details marked as mandatory on the Job Posting Form must be completed in each case - job postings with incomplete details will be removed by staff.

    Where possible, jobs involving multiple language combinations should be aggregated using the corresponding function available on the Job Posting Form.

  • 1.17 - How will service providers contact me?

    You may indicate your preferred method of contact (email, phone, online application form, etc.) Service providers are encouraged to respect your preferred method of contact; some outsourcers consider it a bad omen when a service provider ignores contact preferences, and will not work with those service providers.

  • 1.18 - How quickly will I hear from translators (or interpreters)?

    When a job is posted and approved by site staff, email notification is sent to each professional whose profile matches the requirements of your job. Depending on how unique or general your job requirements are, you may expect to begin hearing from service providers within minutes.

    If your job is in a common language pair —European languages, Arabic, Chinese, etc.— you are encouraged to be very specific in your demands related to subject area expertise, etc. This will help to ensure you get the most suitable quotes from a manageable number of service providers.

  • 1.19 - Will service providers be quoting against each other?

    No, those who contact you will not have seen quotes from others. Service providers are encouraged to offer rates and turnaround times that allow them to offer their best work. Use your judgement in deciding whether a quote may be unreasonably low (thereby making it difficult to deliver careful work), or unreasonably high.

  • 1.20 - How can I be sure a given translator is reliable?

    Consider the professionals' training and degrees, years in the field, credentials earned, membership in professional associations, references, etc. Professional experience outside of translation may also be relevant. You may want to discuss the content of your job with the translator in order to assess their understanding of the material. It is not unusual for a client to ask for a short excerpt from a job—100 words or so should be enough to get an idea—before assigning work to a new translator. (Note that some translators include samples of their work in their profile 'portfolios'. In addition, looking at a translators' KudoZ history is sometimes useful in understanding a translators' style or approach to terminology.) Lastly, you may want to consider working with a Certified PRO.

  • 1.21 - If I post a job and find a great translator, can I work with him/her directly next time?

    Absolutely. Once you have established a relationship with a translator or interpreter, you may find it is in your best interest to continue working only with that person. Nurturing a long-term service arrangement will bring benefits over time, as the service provider will be able to deliver high quality work in a shorter period of time, as he or she becomes increasingly familiar with terminology and information specific to you or your company.

  • 1.22 - I don't have a specific job —but I would like to increase my database of translators.

    You may post once a month, with a maximum of five job postings each time. Repeatedly posting calls for translators, without actual jobs, is regarded as intrusive by many professional service providers. For this reason, your potential posting may not be made visible on the homepage.

    When posting a call for CVs for potential future projects, it is very important that you post complete information about your company and the types of jobs you tend to obtain. Your posting may be removed if such information is not provided.

  • 1.23 - I don't want to announce my job—its confidential. What can I do?

    If your job is confidential, do not use the job posting form. Consider using the directory to find service providers who meet your requirements. When you find a suitable service provider in the directory, you can contact him or her directly.

  • 1.24 - What can I do if I need to edit the information on my job posting?

    Before the job posting has been vetted, there is an edit job button at the top of the job posting which will allow you to edit your listing. However, once your job has been vetted and is visible by the public, you will not be allowed to edit your job posting. But, if you need to add anything to your job posting, you may still add an addendum to it instead.

  • 1.25 - Hoe sluit ik een offerteaanvraag die ik geplaatst heb?

    Als opdrachtgever kunt u uw offerteaanvraag sluiten voor een of meer talencombinaties, of geheel sluiten.

    1. Gebruik de knop 'Bekijk offertes' terwijl u de offerteaanvraag bekijkt, of gebruik de koppeling in de e-mailnotificatie die u ontving na het plaatsen van de offerteaanvraag
    2. Onder iedere talencombinatie vindt u een koppeling 'Offerteaanvraag sluiten'. Wanneer u hierop klikt, kunnen zelfstandige vertalers/tolken geen offertes voor deze talencombinatie meer indienen (op dezelfde manier kunt u deze stap later weer ongedaan maken).
    3. Wanneer u alle talencombinaties gesloten hebt, is de gehele offerteaanvraag gesloten.

  • 1.26 - What does it mean for a job to be funded by a non-profit group?

    A non-profit group is an organization which exists for educational or charitable reasons, and from which its shareholders or trustees do not benefit financially. Some translators are willing to reduce their rates when working for a non-profit group they deem worthwhile. Jobs posted on behalf of non-profit organizations should include the name of the group, and a publicly visible link to a website with further information about the organization. Jobs marked as non-profit that do not meet these requirements will be removed by site staff.

    Government organizations and similar entities are not covered by this definition; jobs funded by such entities should not be posted as 'non-profit'.

  • 1.27 - What relation is there between job posting and the Blue Board?

    Job posters may be added to the Blue Board.

  • 1.28 - Wat is Geschiedenis van de geplaatste offerteaanvragen (Voorgaande offerteaanvragen)?

    De pagina met de geschiedenis van de offerteaanvragen geeft een overzicht van de 100 recentste offerteaanvragen (op basis van óf een profiel óf een e-mailadres van een opdrachtgever). Zelfstandige vertalers/tolken kunnen bij het doornemen van de offerteaanvraag de voorgaande offerteaanvragen bekijken via de koppeling 'Voorgaande offerteaanvragen' in het vakje 'Over de opdrachtgever'. Opdrachtgevers kunnen hun eigen offerteaanvragen bekijken met behulp van dezelfde koppeling als bij het bekijken van een offerteaanvraag, of met behulp van deze pagina:

    Geschiedenis van offerteaanvragen is een functie dieexclusief voor leden is. Hier is een voorbeeld:

  • 1.29 - I need to edit my name in a posted job. How can I do this?

    To edit a job which was not vetted visit a job page and click on Edit job. In edit mode, check if your contact details are full and correct as requested in the job posting rule #9. Note that you can make your real name invisible to potential candidates just by entering the title of the position you occupy in your company. To do so, un-check the Show publicly option next to the real name field in the job posting form and select I represent a company. A new field will show up as Contact person's job title .

    Make sure you report your company name in the Company name field.

  • 1.30 - Once I choose "Accept quote" does this mean I am awarding the job to this one vendor?

    Not at all. You can select as many quotes as you need to implement the project. It is possible to select all necessary quotes at once and save changes or select quotes and save changes on a step by step basis. Once you select a service provider’s quote and save changes you will see a note on a selected quote like This quote was accepted. Upon quote acceptance a notification will be sent to a service provider. After accepting quotes you might wish to discuss project details with service providers.

    Note: A job will not be closed once you select a quote(s). It can be closed by you manually (if you want so) or it will be closed automatically due to expiration of its quoting deadline time.

  • 1.31 - Where can I see quotes received?

    To see a list of jobs quotes you have received, go to My posted jobs from the Jobs & directories tab, find a job you are looking for and click on [View quotes] on your right. A list of all quotes will be opened.

  • Main - Top

  • 2 - Finding jobs at

    Looking for new clients? members are meeting them.

  • 2.1 - Hoe worden opdrachten toegewezen?

    Opdrachten kunnen op drie verschillende manieren toegewezen worden op
    (1) Een offerteaanvraag plaatsen/een offerte indienen op een offerteaanvraag.
    (2) Rechtstreeks (opdrachtgever neemt contact op met afzonderlijke professionele vertaler/tolk).
    (3) InstantJobs: opdrachtgever plaatst de tekst en vertalers/tolken die aan de voorwaarden voldoen, ontvangen automatisch een uitnodiging.

    Methode (1) is de enige publieke methode om de juiste vertaalopdracht aan de juiste vertaler toe te wijzen. Bij de andere methoden wordt de opdracht persoonlijk toegewezen. Methode (2) wordt voor ongeveer de helft van alle toegewezen vertaalopdrachten gebruikt.

  • 2.2 - Wie kan offerteaanvragen ontvangen?

    In principe kan iedere geregistreerd(e) lid/gebruiker van offerteaanvragen ontvangen. De opdrachtgever die de offerteaanvraag plaatst, kan er echter voor kiezen de offerteaanvraag te beperken tot vertalers/tolken die voldoen aan bepaalde criteria. Zie deze pagina met veelgestelde vragen (FAQ) voor meer informatie over beperkte offerteaanvragen.

  • 2.3 - How do I get jobs at

    The main channel to get jobs in are direct searches in the directory. The best strategies to get jobs are:

    a) A good profile.

    b) Membership, as members are ranked ahead of non-members in the directory.

    c) KudoZ PRO points in your language pairs and fields of expertise, as this is how search results are ranked among the first group (members) and the second group (non-members).

    d) Specialization. Make sure to have on top your main language pair and your main field of expertise, get KudoZ in this combination, show that specialization in each area of your profile.

    For more information on directory, see this FAQ section.

  • 2.4 - Why don't I see payment information in job postings anymore?

    Certain changes were recently made to the job posting system to reflect the fact that the translator is in the best position to determine what rate he or she needs to charge on a given job. Budget / pricing information is only shown to logged in users that meet the requirements of the job. You may choose if you would like to show or hide budget / pricing information for jobs where you meet the requirements. For more information, see: About > Job posting changes.

  • 2.5 - I am an experienced translator, but I am new to freelancing. How do I go about determining what I need to charge on a given job?

    For guidance on this topic, see the article Determining your rates and fees as a translator.

  • 2.6 - I've indicated a preference to see client budgeting information before deciding whether to quote, and as as a result I sometimes see that information. Do I have to quote within the client's budget range?

    No. The budget range provided by the client is strictly for use in determining whether or not you will take the time to quote. When quoting, you should never offer to do a job for less than the amount you need to deliver work at the quality level that is required, irrespective of the budget range specified.

  • 2.7 - Is it safe to consider the budget ranges entered by clients as indicative of the going rates in the market?

    No. Clients budget ranges often fall below the going rates.

  • 2.8 - What if after I quote the client comes back and offers me less than the rates I have determined I need to charge?

    Turn it down. Only you can know what you need to charge to deliver work at the quality required on an ongoing basis. Ultimately, it is your responsibility -- to colleagues and clients -- not to charge less than that amount.

  • 2.9 - Are the translators who give the lowest quotes always the ones selected?

    No. Experienced clients know that it is not possible to deliver quality consistently when rates are below a certain level. Therefore, the translators who are successful in connecting with new clients via tend to be those who quote within the normal range for professionals.

  • 2.10 - I understand all of this in principle, but I am not sure I can do this on my own.

    You're not alone! Reach out to other members via the site or at a local powwow. You are sure to find loads of support.

  • 2.11 - Hoe kan ik een offerte indienen?

    In de eerste plaats moet u weten dat niet alle mensen die vertaalopdrachten plaatsen, offertes accepteren. Wanneer u vervolgens vastgesteld hebt dat de betreffende opdrachtgever offertes accepteert, moet u om te beginnen op de knop "Offerte indienen" klikken aan de boven- of onderzijde van de offerteaanvraag, om uw tarief te kunnen invoeren. Op het "Offerteformulier" kunt u uw tarief invoeren. Bedenk dat u óf uw BrowniZ óf uw portemonnee moet gebruiken wanneer u een offerte wilt indienen en helemaal geen lid of gedeeltelijk lid bent. De kosten voor het indienen van een offerte is $ 1 USD of 100 BrowniZ.

    Wanneer u uw offerte ingediend hebt bij de opdrachtgever, kan deze als reactie op uw offerte kiezen uit "Geen actie", "Nee, dank u", of "Accepteren".

    U kunt uw vorige offertes bekijken door op "Mijn offertes" te klikken in de menubalk "Offerteaanvragen" op de hoofdpagina van Proz.

  • 2.12 - Can I edit a job quote after I submitted it?

    No. Job quotes cannot be edited once they have been submitted. However, you may add a note to your quote and enter any other relevant information.

  • 2.13 - Geschiedenis van offertes: wie kan dit zien?

    Alleen (betalende) kunnen hun eigen geschiedenis van offertes zien. Deze informatie is niet beschikbaar voor opdrachtgevers of voor andere leden/gebruikers van

  • 2.14 - Hoe kan ik bepalen welke gegevens in mijn offerteformulier worden opgenomen?

    Wanneer u naar "Persoonlijke gegevens bijwerken" gaat, kunt u de informatie bewerken die ingevuld wordt op het offerteformulier voor naam, adres, telefoon-/faxnummer, etc.

  • 2.15 - Can I withdraw a quote I submitted for a classic job?

    Yes. You can remove a quote submitted for any classic job by clicking on Delete next to the quote you would like to withdraw in the My quotes page.

  • 2.16 - Welke tarieven hanteert voor offerteaanvragen?

    Rechtstreekse offerteaanvragen: uitbesteden is geheel gratis. Dat geldt ook voor het hebben van een profiel met als doel rechtstreekse offerteaanvragen te ontvangen.

    Geplaatste offerteaanvraag: u kunt gratis een offerteaanvraag plaatsen. kunnen gratis en onbeperkt reageren en offertes indienen. Niet-betalende gebruikers van de site moeten $1 (of als alternatief 100 BrowniZ) betalen voor elke ingediende offerte.

    Bij InstantJobs (rechtstreekse opdrachten) vraagt een provisie over de totale waarde van een opdracht. De betaling die u ziet bij InstantJobs, is de betaling die beschikbaar is voor de zelfstandige vertaler/tolk, de provisie werd reeds in mindering gebracht.

  • 2.17 - Wat is een "potentiële" opdracht?

    Een "potentiële" opdracht is een vertaalopdracht zonder gedefinieerde omvang en/of details. Het zijn voornamelijk oproepen voor CV's of soortgelijke algemene uitnodigingen tot het aangaan van een zakelijke relatie.

  • 2.18 - Wie stelt de betalings- en leveringsvoorwaarden voor iedere offerteaanvraag vast?

    De opdrachtgevers en de zelfstandige vertalers/tolken bereiken in rechtstreekse onderhandeling overeenstemming over alle voorwaarden voor iedere offerteaanvraag. De medewerkers van spelen geen rol in het bepalen van voorwaarden of de controle op de naleving ervan.

  • 2.19 - Does verify information in posted jobs and job descriptions against poster websites, online information or other sources?

    Basic information is verified by site staff (contact information, for example) to ensure that job posts are within site rules. does not ascertain the veracity of outsourcer web site descriptions or other information; each translator interested in working with a given outsourcer is expected to investigate potential clients to the fullest extent possible before deciding whether or not to work for them.

  • 2.20 - Does check job postings to filter-off jobs posted by potential scammers?

    The job posting system was designed to enable outsourcers to post their job offers to the community. While any business or individual can outsource via, jobs posted by basic site users (non-logged-in users and non-members) are checked by site staff before being made visible.

    In many cases the information included in a posted job is enough to identify a scamming operation, or a job posted by an oursourcer banned from,and the job posts are quietly deleted. In other cases the posted information will not be enough to to identify a scammer and the job is approved, and at this point the translators' risk management procedures should begin.

    Risk management should be a set of processes including the positive identification of the "client" (contact data verifiable and verified) and the verification in risk management resources such as the Blue Board, among other steps.

    If you would like to learn more about how to manage risks, I invite you all to attend an upcoming free webinar offered by site staff on "Risk management for freelance translators and interpreters". members can also subscribe to translators scam alert reports.

  • 2.21 - Welke betaalmethoden kan ik accepteren van opdrachtgevers?

    Ten eerste, wanneer een opdrachtgever en een vertaler elkaar ontmoeten via en besluiten een zakelijke overeenkomst aan te gaan, moeten de twee partijen overeenstemming bereiken over alle details, en daar is op geen enkele manier bij betrokken. Daarom moet u met uw zakelijke partner onderhandelen over betaalmethoden en -voorwaarden.

    Vervolgens zijn er verschillende gangbare betaalmethoden. Bankoverschrijving is één betaalmethode, cheques zijn een andere methode. PayPal en Moneybookers zijn internetdiensten die het ovemaken van geld eenvoudiger maken. Verder is er Western Union. Al deze betaalmethoden hebben voor- en nadelen, en de ene methode kan geschikt zijn voor een klein project, terwijl de andere geschikt is voor een groot project. Waar u woont, is ook een factor.

    Dit onderwerp heeft veel aandacht gekregen in de, waarin u vrij kunt zoeken en bladeren. Wij stellen u voor te beginnen te bladeren in het forumFinanciële aangelegenheden.

  • 2.22 - Ik heb een vraag over een bepaalde offerteaanvraag. Met wie moet ik contact opnemen?

    U moet rechtstreeks contact opnemen met de opdrachtgever die deze offerteaanvraag geplaatst heeft. heeft niet meer informatie over de offerte-anvragen dan wat de betreffende opdrachtgever ingevoerd heeft. De opdrachtgever die deze offerteaanvraag geplaatst heeft, is verantwoordelijk voor het invoeren van de juiste contactinformatie. kan niet reageren op meldingen over offerteaanvragen met onjuiste koppelingen of onvoldoende juiste contactinformatie. We hebben slechts de informatie die de betreffende opdrachtgever ingevoerd heeft.

  • 2.23 - Wat zijn de verschillende manieren waarop ik kan betalen voor het indienen van een offerte?

    Antwoorden op de offerteaanvragen is een systeem waarbij u betaalt voor het uitbrengen van de offerte. U kunt op veel manieren betalen:

    • U kunt BrowniZ-punten gebruiken (100 punten per offerte). Alle nieuwe gebruikers van ontvangen 300 BrowniZ-punten bij het registreren. Bij Hoe kan ik BrowniZ verdienen? leest u op welke manieren u meer BrowniZ kunt verdienen.
    • U kunt geld in, waarmee u kunt betalen voor het indienen van elke offerte. Het kost $1 per offerte.
    • Leden van ($120.00 per jaar) kunnen onbeperkt kosteloos offertes indienen.

  • 2.24 - Wanneer ik een offerteaanvraag indien en de opdrachtgever kiest mijn offerte niet, krijg ik dan hieromtrent een bericht toegestuurd? Hoe snel?

    De opdrachtgever bekijkt alle offertes die hij ontvangt. Het kan een aantal dagen duren voor hij dat doet (hangt af van de levertijd voor het project). De opdrachtgever werd verzocht een bericht te sturen, dat luidt "Op dit moment geen actie", "Nee, dank u", of "Accepteren" aan alle mensen die een offerteaanvraag hebben ingediend. De opdrachtgevers zijn niet verplicht dat te doen. En wanneer ze dat niet doen, ontvangt u geen enkele informatie of de opdrachtgever uw offerte wel of niet gekozen heeft.

  • 2.25 - Where can I see an outsourcer's job posting history? members can see a list of jobs posted by an outsourcer by clicking on Past job postings at the bottom of the Job posted by box in job postings or else by clicking on More info » at the bottom of the Past job postings section of the outsourcer's Blue Board record.

  • 2.26 - Moet ik het offerteformulier gebruiken om mijn interesse in een opdracht kenbaar te maken, of kan ik ook direct contact opnemen met de opdrachtgever?

    U moet de aanwijzingen van de opdrachtgever volgen. Wanneer hij geen aanwijzingen geeft, gebruikt u het offerteformulier.

    U mag nooit rechtstreeks contact opnemen met een opdrachtgever (en zeker niet bellen) wanneer een opdrachtgever u vraagt dat niet te doen. Wanneer u dat wel doet, geeft dat een slechte indruk van u en de, en geeft overlast die er vrijwel zeker toe leidt dat u de opdracht *niet krijgt*. Wanneer klachten ontvangt over een lid of gebruiker die in weerwil van de aanwijzingen van de opdrachtgever rechtstreeks contact opneemt met hem, beperkt of verwijdert mogelijk het profiel van dit lid of deze gebruiker.

  • 2.27 - Where do I insert the translation of the sample text in my quote?

    Please note that outsourcers have 2 options when including a sample text in a classic job:

    • Require that the translation of the sample is sent together with the job quote.
    • Do not require the translation of the sample text but just provide it as a reference material.

    If the outsourcer has provided a sample text to be translated and sent with the quote, then you should be able to enter your translation in the Sample field of your quote. However, if the translation of the sample is not a requirement, then the Sample translation field will be unavailable and you may include your translation in the body of your job quote.

  • 2.28 - The job page says I meet the criteria for quoting on the job, but I cannot see the "Submit quote" button. Why?

    If the message box at the top of the job posting says you meet the criteria for quoting on the job and you still cannot see the Submit quote button, check the job's quoting deadline to make sure the job is not closed or else check the very top of the job posting page to make sure no This job has been closed message shows:

    If you confirm the job is still open, then check the Contact method section of the job posting to make sure the outsourcer has not requested to be contacted directly. In such case, the outsourcer's email address or a link to contact the outsourcer via email will be shown (and no Submit quote button will be present):

    If the job is open and you still cannot see any option to quote for the job, then submit a support request. You can do so by clicking on the Contact site staff if there is a problem with this job posting link at the bottom of the job posting. This will help support staff look into the issue further.

  • 2.29 - The native language and the language pairs in a job posting are not consistent. What should I do?

    First of all, notice that the native language required for a job may not always be one of the languages involved in the project but many times it may be the outsourcer's native language. Many outsourcers feel comfortable when doing business only in their own native language.

    This being said, you may submit a support request to ask staff to check this with the outsourcer to make sure there is no mistake in the selection of the native language and edit the native language for the job posting if the outsourcer confirms it is not the correct one.

  • 2.30 - Waarom mag ik geen offerte indienen op bepaalde offerteaanvragen?

    Opdrachtgevers die offerteaanvragen plaatsen, kunnen op basis van door Proz opgestelde criteria in de profielen van leden en gebruikers beperkingen instellen die het indienen van een offerte onmogelijk maken. Deze criteria zijn algemene ervaringsterreinen, specifieke ervaringsterreinen, referenties, softwarekennis, locatie en moedertaal. U ontvangt geen e-mailnotificaties voor offerteaanvragen waarop u geen offerte kunt uitbrengen. Opdrachtgevers kunnen de gebruikers ook beperken in het indienen van offertes op basis van hun status als lid/gebruiker van Dit betekent echter niet dat u geen e-mailnotificatie ontvangt.

  • 2.31 - Waarom zijn sommige offerteaanvragen gemerkt als "uitsluitend voor leden"?

    Opdrachtgevers die offerteaanvragen plaatsen, mogen hun aanvragen beperken (volgens eigen redenen en beslissing) aan de hand van bepaalde criteria, zoals niveau van lidmaatschap (andere criteria: land, hulpmiddelen enz.).

    Sommige opdrachtgevers willen dat uitsluitend betalende leden contact met hen opnemen. Anderen stellen hun offerteaanvragen open voor niet-betalende gebruikers nadat een bepaalde hoeveelheid tijd verstreken is sinds het plaatsen van de offerteaanvraag.

    De tijden die u ziet voor offerteaanvragen en uitstelperiodes voor niet-betalende gebruikers zijn (net als andere tijden op de hele site) in de Greenwich Mean Time (GMT) zone (een uur later dan Nederland en België).

  • 2.32 - What does the "Note: Job is more than 30 days old" message mean?

    Please note that you cannot quote on a job that is more than 30 days old. For jobs which have been posted for more than 30 days, and specify Direct contact (email) as the contact method, the outsourcer contact information will be hidden.

    If you cannot see the contact information for a job that is not 30 days old and for which you meet the criteria specified by the outsourcer, please submit a support request and provide the particular job URL for the job. Be sure to check the Contact method section of the job to make sure the outsourcer has not specified to be contacted via ('Quote' button) first.

  • 2.33 - Ik kreeg de opdracht toegewezen, maar de opdrachtgever heeft niets meer van zich laten horen... is niet actief betrokken in offerteaanvragen en opdrachten.

    Wanneer u een e-mail ontvangt van de opdrachtgever, betekent dat dat uw offerte geaccepteerd werd en dat de opdrachtgever het project aan u wil toewijzen.

  • 2.34 - I have not received payment for a job I have done. What can I do? is not legally and/or professionally involved with any transactions/contracts between service providers and outsourcers. The site is only a venue.

    However, if non-payment is involved in 1) commissioned work that was done and 2) delivered on time, and 3) without quality complaints, you are welcome to register this issue along with an LWA entry on the Blue Board.

    Outsourcers are subject to the Termination policy.

    Note: If you report a non-payment issue, you may be later asked to substantiate that your entry is in line with Blue Board rules.

  • 2.35 - Waarom stelt geen minimumtarief in voor vertalen?

    Soms stellen leden/gebruikers voor dat de site een bepaald technisch mechanisme moet instellen dat minimumtarieven verplicht stelt. Hoewel bepaalde mechanismen ingesteld heeft die kunnen helpen tarieven te stabiliseren (zie de FAQ voor tarieven), heeft om de volgende reden niet de intentie in de nabije toekomst een mechanisme voor minimumtarieven in te stellen.

    We geloven dat ieder(e) gebruiker/lid het recht heeft eigen minimumtarieven in te stellen. We bieden een tarievencalculator om de leden/gebruikers van de site te helpen de nodige overwegingen te maken, en bieden optionele filters, zodat iedere gebruiker/lid van de site zijn/haar eigen minimumtarief kan instellen. Dit is in lijn met de filosofie van de site om zich niet in de zaken van de leden/gebruikers te mengen.

    Wanneer deze reden u niet overtuigt, overweeg dan ook het volgende:
    (1) Ook wanneer het conceptueel mogelijk en verstandig zou zijn een minimumtarief in te stellen, zouden we momenteel niet de middelen hebben dat af te dwingen.
    (2) Of het instellen van een minimumtarief wettelijk is toegestaan, is een open vraag, en geen vraag waarop we een afdoend antwoord gekregen hebben (commentaar van juristen is welkom:
    (3) Andere sites hebben geprobeerd minimumtarieven in te stellen, zonder zichtbaar effect.

    Het is in het belang van vertalers/tolken en van dat tarieven overeenkomen met de behoeften van ons uitdagend beroep. Daarom heeft de leiding van wettelijke communicatie en samenwerking tussen vertalers/tolken verwelkomd en aangemoedigd. We geloven dat het beheer van de tarieven in handen van de zelfstandige vertalers/tolken ligt (en hoort te liggen!).

  • 2.36 - Wat zijn Automatische referenties?

    Opdrachtgevers krijgen Automatische referenties nadat ze een offerteaanvraag geplaatst hebben. Het selecteert automatisch de top vijf van de die het best voldoen aan de criteria voor de specifieke offerteaanvraag. De opdrachtgever krijgt de lijst met deze vertalers/tolken en een rechtstreekse koppeling om contact met hen op te nemen. Opdrachtgevers sparen tijd en geharrewar, en krijgen meer zichtbaarheid wat zich vertaalt in meer offerteaanvragen.

    Voorbeeld van Automatische referenties:

  • 2.37 - Biedt ook de mogelijkheid tot tekstadvertenties (zoals Google), zodat ik mijn dienstverlening als zelfstandig vertaler/tolk kan adverteren?

    Tekstadvertenties kunt u kopen op de overzichtspagina. Voor informatie gaat u naar "Mijn" > "Mijn tekstadvertenties" > "Info"

    Veel mensen die deze tekstadvertenties gekocht hebben, hebben deze verlengd, zodat het aannemelijk lijkt dat ze er resultaat van hadden. De instapprijs is $20. Overweeg eens deze mogelijkheid een kans te geven.

  • 2.38 - There is a job posting in which the outsourcer's budget is below the legal minimums in certain countries. Can it be removed?

    If the violation is direct (ex. 2 units per hour where the minimum wage is 4 units per hour), please enter a support request so that staff members can consider removal. (A job posting can not be removed on the basis of assumptions as to work rate, however.) If you suspect a violation of this policy, please report it via the online support system (links are provided at the bottom of each job posting to facilitate this).

    The the "legal minimums" policy might apply, for instance, to an in-house position, where the concept of wages is clearly appropriate. While in most cases the policy may not apply to freelance workers, it was implemented in order to help cover the legal aspects of retribution to language professionals.

    The team is aware that the policy will apply to very few cases, but it is another way of building a structure of respect for the income of language professionals.

    The policy is not intended, and should in no way be used as a "benchmark" or measurement of what a freelancer should be charging or making on any given job-- far from it.

    An article has been started in the Wiki, Minimum wage by country, which references existing documentation on minimum wage allowed by law in different countries. Translators are encouraged to reference this information and add to it where needed.

  • 2.39 - Can I edit a job quote after submitting it?

    No. Job quotes cannot be edited and, if removed, they cannot be re-submitted. However, If you made a mistake in your original job quote or you forgot to add important information, you can make an addendum by visiting the "My job quotes" page, selecting the specific quote and entering the new information in the write-in field available at the bottom of the quote page.

  • 2.40 - How can I find out what the real going rates are?

    The article Determining your rates and fees as a translator. has links to rates data compiled at, by industry associations, etc. A methodology for working out what you need to charge to meet your own income needs and objectives is also provided in the guide.

  • 2.41 - If I am free to quote whatever price I want, why would I even look at the client's budget range?

    You don't have to. Some people prefer to know the client's budget range so that they don't spend time quoting when there is little or no chance that the client will pay the rates they charge.

  • 2.42 - A job was posted with a language variant that, in my opinion, does not exist. Is this allowed?

    According to point 6 of the guiding principles, job posters are the ones who define the way they present their needs to the community. Academic consideration on the existence or not of a given language variant are not relevant here, this is simply a channel for an outsourcer to further specify a translation request. Information in this field is not used to filter translators, so nobody will be excluded from the job.

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  • 3 - The translation center

  • 3.1 - What is the translation center?

    The translation center (“Powered by”) is a tool that enables companies to efficiently route work to their translators, to keep track of their projects, and to keep track of project-related communications and payment information in one convenient location.

  • 3.2 - Is the translation center a TMS (translation management system)?

    No, it is simpler and easier to use than most TMS systems. Basically, it is a notification/invitation system, and a one-stop shop to keep track of your projects and related communications and invoices.

  • 3.3 - Why do companies use the translation center?

    To be more organized and to manage more projects with less effort. It replaces email.

  • 3.4 - Can I customize it with my logo?


  • 3.5 - What is the cost of using the Translation Center?

    It is included in your Business membership fee.

  • 3.6 - What about privacy and data security? is TRUSTe certified to comply with worldwide standards for handling of private data, including standards of the US, EU and other locations. See the privacy policy for more information.

  • 3.7 - What if my company requires additional protections?

    Please ask!

  • 3.8 - What translators will work on my projects?

    Translators who you invite.

  • 3.9 - Can I use the platform to recruit?

    Not yet. But this is a requested feature and we plan to add it soon.

  • 3.10 - Can translators use their login details?

    Yes. They can also port their profile data over to your instance of the platform. As a result, it may be easier to keep the data you have on each translator “fresher” over time.

  • 3.11 - Can I have translators on the platform that are not users?


  • 3.12 - Can I manage agreements I have with my translators using the platform?

    Yes. You can store administrative notes in profiles, with attached files. These notes will let you, for instance, store any agreement reached with the translator, upload a signed NDA and record any exceptional instance of good or objectionable performance.

  • 3.13 - I group my translators in teams working on the same subjects. Can I do that?

    Yes. You can assemble as many teams as you want with the translators in your pools. When you create a work order that can include several jobs (different target languages), you can include, independently for each job:

    * All eligible translators (for instance, all translators in the appropriate language pair)
    * All the members of a team
    * Only eligible team members (belonging to the team and also matching language pair)

  • 3.14 - How are tasks assigned to translators?

    No matter if you associated a job with the whole pool or with a team, you have two ways of assigning the tasks to your translators: automatic and manual.

    * With manual assignment the PM will edit a task to manually assign it to one of the valid translators.
    * With automatic assignment, the valid translators will receive notifications inviting them to accept your tasks. Once all tasks have been accepted, no further notifications are sent and the job is blocked, avoiding the risk of having two translators working on the same file. You can remove translators from the queue, add suitable translators to the queue or send a direct message to a translator.

  • 3.15 - Is there an option to allow clients to access my translation center?

    Yes. It is up to you whether or not you give your clients access..

  • 3.16 - Can a large file be split and assigned to different translators?

    A large file can be posted as source in a work order and then split into smaller sections, associating each section to a separate task that can be assigned to a different translator. In case of a multi-language work order, splitting the source file in one of the jobs will be enough to have the same splitting done in all the other jobs in the work order. An advantage of this operation is that all the translators and the PM will be sharing a same working page, and they will be able to exchange text and files by means of the in-page messages, for instance to coordinate terminology. Once the translations are done, the sections can be externally assembled and then a new task can be created and an editor assigned to it for consistency and quality.

  • 3.17 - How can I manage reference files?

    Reference files can be uploaded when a work order is created, and they will be displayed in all related jobs and job posting pages. It is also possible to post reference files specific for each job of a multi-languages work order. You can also upload client files, that will be presented as reference information in all jobs posted on behalf of this client.

  • 3.18 - Can I associate my work codes (and the client’s) with a work order?

    A new work order has an internal number that is displayed at the end of its URL, but there are other two important order numbers:
    * An internal order number that can be automatically indexed and formatted in a flexible combination of month, year and a numerical field.
    * A customer order number where the number assigned to the order by the client can be manually entered
    Both numbers can be used as search criteria for orders and jobs. All jobs in a work order will share the same order numbers

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  • 4 - Connect!

    Finding candidates in Connect:

    You may also be interested in:

  • Video: Finding candidates in Connect: updates

  • Video: Post a job quickly in Connect

  • Video: Connect: Why and how to close the communication loop with candidates
  • 4.1 - What value does Connect! deliver over the standard job system and public directory tool?

    • Time savings searching for linguists – up to 50%. The new Requirements Wizard and new search engine in Connect! enable very targeted filtering to find relevant translators faster.

    • Faster response from translators. Because you are using Connect! to source for premium jobs, your inquires get higher visibility in the network and receive greater attention from translators when they hear from you.

    • Candidate Management. Filter responses, communicate with candidates via a convenient message center and easily organize your selected translators online. Plus, you can evaluate and easily keep track of your favorite translators.

    • More flexibility and control. Be able to see who will be informed of your job opportunity before you post your job. Plus your sourcing and candidate management account is private only to your company, keeping your sourcing activities private and not visible to your competitors or clients.

    • Broader reach. In some language pairs, Connect! provides access to many more translators than are available in the public directory.

  • 4.2 - What is the difference between Connect! and Business membership? Connect! empowers your sourcing and linguist management activity.

    Business membership distinguishes you in the community as a company who supports and allows you to promote your business in the special corporate directory. Basic use of Connect! is included as one of the benefits of business membership. Learn more.

  • 4.3 - How and why was Connect! created? Connect! was developed, beta tested and piloted over a period of 10 months with the cooperation of 25 charter customers. Among them were six of the world’s twenty largest language companies and a number of global firms that purchase translation services, including a global 100 enterprise. Many mid-sized language companies also took part in the charter program, one with as few as two employees.

    We recognized that the traditional method of sourcing translators - wading through piles of CVs (curriculum vitae) and tracking candidates with spreadsheets and emails takes far too long to find the qualified candidates companies need – often for urgent assignments. As such, many language industry players working closely with, created a platform that solves these long-standing and costly problems.

  • 4.4 - What is the difference between Connect! jobs and the "classic" job system?

    Connect! jobs are those posted via the Connect! platform. Connect! jobs allow outsourcers to define their requirements with more granularity, and to target a job more carefully to desired language professionals. Connect! jobs are shown only to those whose profiles match the requirements defined by the outsourcer.

    The "classic" job system refers to's original job posting system. "Classic" jobs are visible to some degree by all site users.

  • 4.5 - What is a premium job?

    A job is considered premium when the project pays at or above market rates for the given language pair, and pays the translator a minimum of €100.

  • 4.6 - Who decides whether or not a job is to be classified as "premium"?

    For now, Connect! clients have been asked to determine for themselves whether a job qualifies as "premium" according to the definition above.

    Note that it can hurt a company's reputation to mark a job as premium if potential candidates do not consider it as such. It is therefore in an outsourcer's own interest to be selective about which jobs it calls premium.

    If you feel a job has been posted as premium and the above conditions have not been met, please enter a support ticket, citing the specific post with a URL.

  • 4.7 - Can I make a duplicate from a posted job and use it for a newer one?

    Yes, you can make a copy of the posted Connect! job. To do so, open a new Connect! job and click on Copy details from a previous job on the left upper corner. Select a job to copy the details and you will be redirected to the Edit Requirements page.

  • 4.8 - The system is not allowing me to access Connect! platform. Why?

    If your profile is associated with a company whose Blue Board record has a low average LWA (below 2.5 within the past 12 months) or else has an active non-payment complaint your access to Connect! platform could be blocked. Check Affiliations field in your profile or directly a Blue Board(s) your profile affiliated with.

    If there is no Blue Board affiliations in your profile feel free to submit a support request.

  • 4.9 - Sending/receiving files

  • 9.1 - How can I send files to other site users?

    You can send files to any user by clicking on Send file (beta)... at the top of the addressee's profile page. A box should pop-up, allowing you to select a file from a list of recently uploaded files or to upload a new file. You will also be given the option to specify your file type (work file, translation memory, glossary, reference file, contract, invoice, CV/resume or other). Finally, a comment may be added to the file sent.

    Note that the Send file function has been designed to send work-related files. Use of this tool for other purposes is not permitted.

  • 9.2 - Can I send multiple files to more than one site user at the same time?

    No. Though you can send as many files as you need to more than one user, this cannot be done at the same time.

    To send several files to more than one user, you must visit each user's profile and use the Send file function as described in 4.7.1 one time for each file.

  • 9.3 - What type of files can be sent/received?

    You can send .doc, .pdf, .ttx, .rtf, .txt, .odt, .docx, .odg, .xls, .csv, .tmw, .zip, .iix, .mdf, .mtf, .ods, .xml, .itd, .log, .wps files with texts to be translated, reference texts, conracts, TMs, glossaries, invoices, CVs and other job-related documents.

  • 9.4 - What is the maximum size allowed for files sent/received?

    The file upload size limit is 5 MB.

  • 9.5 - Will I be notified of files I receive?

    Yes. A notification will be sent to your email address whenever a file is sent to you via the Send file (beta)... function in your profile.

  • 9.6 - Where can I see received/sent files?

    You can see a list of sent and received files by going to My files under the "My" tab.

  • 9.7 - Can I also upload files to "My files"?

    Yes. You can upload a file to "My files" by clicking on Upload file at the top left corner of the My files page.

    Note that each file you upload cannot be larger than 5 MB.

  • 9.8 - What types of files can I upload to "My files"?

    You can upload the following file types: .doc, .pdf, .ttx, .rtf, .txt, .odt, .docx, .odg, .xls, .csv, .tmw, .zip, .iix, .mdf, .mtf, .ods, .xml, .itd, .log, .wps.

    Note that you can upload translation memories and glossaries to the TMs & terms section of "My files". The size limit for TMs and terms files is 10Mb (20Mb for Corporate Members).

  • 9.9 - Can I store files in "My files" for long periods of time?

    Yes. There is currently no time limit. You will set your own time depending on the space used.

  • 9.10 - Can others access "My files"?

    If you upload your files as a company, other users at that company will be able to see the files you uploaded.

    However, no one but you will have access to your translation memories and glossaries.

  • 9.11 - Is there a storage space limit for my files?

    Yes. The file upload size limit is 60MB for Professional members and 100MB for Corporate members.

  • 9.12 - How can I delete files?

    To delete a file, just click on the file title and then on Delete this file.

  • 9.13 - How can I download files received?

    To download a file, simply click on the orange icon next to the file title.

  • 9.14 - How can I be sure a file is safe to download?

    For files received, you can check for possible virus by clicking on the received file title and then on Analize file. If the file is clean, you will receive an 'OK' message. However, if the file is corrupted, an error message with details will be shown at the top of the file information page.

  • 9.15 - Will I be notified when others receive the file(s) I sent to them?

    Note that you will be notified when recipients download the files you send them and not when they have received them.

  • 9.16 - Can I specify a language and a field for my TM and glossary files?

    Yes. You can specify a language and/or a field for your translation memory and glossary files by clicking on [Edit] next to the specific file in the TMs & terms section.

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  • 5 - Pre-qualified jobs

    Watch a screencast explaining pre-qualified jobs here.

  • 5.1 - What is a pre-qualified job?

    Getting a small job done quickly can take time. Service providers need to be called, emailed to see who is available, files transferred, POs issued, all before the work actually starts. This means wasted time for outsourcers and service providers alike.

    Pre-qualified jobs are designed to solve this problem--and eliminate the wasted time, allowing you to get your project done faster. Upload your files, choose who you want to work with, get the job assigned to one of your pre-qualified vendors--and get the job done!

  • 5.2 - How do prequalified jobs work?

    Pre-qualified jobs are a tool for streamlining the process of assigning language jobs to qualified service providers.

    1. The outsourcer uploads the job and chooses qualified service providers, who are automatically invited a few at a time.

    2. The first available service provider accepts the job, and a PO is generated.

    3. The service provider completes the work, delivers the file, and submits the invoice.

  • 5.3 - How are pre-qualified jobs different from other jobs?

    The key differences with the pre-qualified job posting approach are:

  • Outsourcers can work with their regular pre-approved service providers

  • Complete work materials and terms are provided in advance

  • The first pre-qualified provider to accept the job gets it, and can begin working right away

  • Invitations are sent over time to an ordered list of providers (instead of all at once)

  • 5.4 - What are the benefits of pre-qualified jobs for outsourcers?

    If you outsource language jobs, the pre-qualified job system offers the following benefits:

  • Increased efficiencies in supply chain management--eliminate the delay in getting the work started

  • Work with pre-qualified resources faster and easier

  • The option to automatically qualify new service providers, if no existing resources are available

  • 5.5 - What are the benefits of pre-qualified jobs for service providers?

    Pre-qualified jobs offer the following benefits to service providers:

  • No quoting necessary--you are pre-approved, simply accept the job if you want it

  • Complete job materials and terms available in advance to evaluate the job opportunity

  • Accelerates work to you from your regular clients

  • 5.6 - Who can post pre-qualified jobs?

    Full members and corporate members can post pre-qualified jobs, provided they do not have a Blue Board average LWA of less than 3 and that there are no open non-payment reports in their Blue Board.

  • 5.7 - Where can I post a pre-qualified job?

    To post a pre-qualified job go to the Jobs tab at the top of the page and click on "New job posting". For more information, watch the screencast here.

  • 5.8 - Who can reply to pre-qualified jobs?

    Any free user or paying member can reply to a Pre-qualified job invitation. Only those invited by the outsourcer will be able to reply to a pre-qualified offer.

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  • 6 - Private job postings

  • 6.1 - What are private job postings?

    Private job postings are similar to other job postings except that they are visible only to a specific list of eligible service providers. Others will not see any identifiable information about the job posting (though certain generalized information such as language pair and field of expertise may be listed publicly, in order to show general market activity and trends).

  • 6.2 - What is the purpose of private job postings?

    In some circumstances, outsourcers who might otherwise post a job at refrain from doing so because they don't want their search activity to be publicly visible (ex. to their clients or competitors). Private job postings allow outsourcers to make these job opportunities available to eligible service providers at While this might decrease the number of job postings that are visible to any particular user, the goal is that it will increase the overall number of jobs passed through, and improve the relevance of job postings accessible to each provider.

  • 6.3 - How are eligible providers for a private job posting determined?

    The outsourcer may explicitly specify providers who are eligible. The system can also attempt to automatically identify eligible providers, if the outsourcer allows it. To do so, the system searches for providers with relevant language pairs, native language, field of expertise, etc., taking into account provider job notification preferences. Prior relationships between the outsourcer and provider are also considered, including the feedback they have recorded about each other.

  • 6.4 - How can I be considered eligible for more private job postings?

    Make sure your profile is complete, so that the system can find you when searching for eligible providers with your qualifications. (Having a completed profile is also important to help potential clients to find you via the directory, Internet search engines, etc.)

  • 6.5 - Why can't I access a particular private job posting? I think I meet the eligibility requirements.

    Outsourcers have a fine-grained control over the list of eligible service providers for their job postings. An outsourcer may choose to direct a job posting to a specific list of providers, regardless of their profile information.

  • 6.6 - Are private jobs also subject to vetting?

    Yes. Private jobs are vetted by staff, in line with site rules for job posting. Private job postings are identical to other classic job postings, except that only eligible providers are allowed to access them.

  • 6.7 - What are social network private jobs?

    Social network private jobs are job postings generated semi-automatically from job offers made in social networks to give these offers better exposure and reach more suitable service providers than they could reach in the noise of social networks.

    For the time being, only job offers made through the the translators and interpreters Facebook group are brought to the site in the form of job postings. Just as jobs posted privately through, social network private jobs are only visible to a specific list of eligible service providers (selected based on language pairs, native language, field of expertise, etc.)

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  • 7 - Turn-key translation - service provider

  • 7.1 - What is turn-key translation?

    Turn-key translation is a service that helps clients and translators do quick-turnaround translation jobs with a minimal amount of overhead. The client submits text and payment, and then receives the translation. The translator accepts the job (if interested) and translates the text.

    There is no need to quote because qualification is determined in advance. The prices are fixed so there is no negotiation. Clients pay in advance and payment is guaranteed by The job can be reviewed in its entirety before acceptance, and payment is made shortly after completion. All the translator needs to do is translation.

  • 7.2 - How will I get paid?

    Payment will be made to your wallet within 15 days after successful delivery and in USD currency only. See the service provider agreement for details.

  • 7.3 - Is there any fee for receiving payment via my wallet? does not charge a fee for processing wallet withdrawals, but you are responsible for paying any third-party transaction fees. See the wallet page for more details.

  • 7.4 - How is invoicing handled?

    At this time, the system does not collect or issue invoices from translator to client. If your tax authority has specific invoicing requirements, you may not be able to use the turn-key translation service in its current state. If you need an invoice for accounting purposes, you might consider creating an invoice in your system as a placeholder for the transaction. If there proves to be a demand for this service, invoicing capabilities will be added to the system.

  • 7.5 - How are taxes handled?

    You are responsible for any taxes that may be due on your payment. The amount of any taxes due is considered to be included in the total payment amount offered for the task.

    At this time, the system does not calculate or collect any taxes. If your tax authority requires that you collect or pay taxes on such transactions, it is your responsibility to handle this outside of the turn-key translation system. If you are unclear about your tax obligations for the use of this service, you are advised not to use the service at this time.

  • 7.6 - How are the rates determined?

    Currently, while the system is in its "beta" stage, pricing is deliberately simplistic as a placeholder for future development. At this time, regardless of job details, the system charges the client based on a fixed per-source-word rate for the provider and a per-source-word transaction fee to The fixed rate is offered to eligible service providers, who can choose to accept or decline the job.

    If there proves to be a demand for the turn-key translation service, a more detailed pricing model will be developed based on real world data and usage patterns.

  • 7.7 - What if the client has complaints about the quality of my translation?

    You will be given the opportunity to correct any defects found in your translation. If the corrections are not satisfactory to the client, or if there is any other dispute, it will be resolved at the reasonable discretion of staff. Such resolution may include a full or partial reduction of your payment. See the service provider agreement for details.

  • 7.8 - What if I am unable to deliver the translation on time?

    Please alert staff as early as possible if circumstances arise that prevent the agreed upon deadline from being met. If you do not deliver the translation on time, you are not entitled to any payment and the task may be reassigned to another service provider. You may also be excluded from future assignments. See the service provider agreement for details.

  • 7.9 - How is the translator chosen for a turn-key translation? What criteria are used to determine eligibility?

    When a turn-key translation order is placed, the system identifies suitable providers based on a variety of criteria and invites a few at a time, in order, until one of them accepts the job. Eligibility and order of preference are determined by criteria such as the following (listed here in no particular order):

    * Certified PRO status
    * native language
    * emphasis of language pair
    * reported expertise in field
    * current availability and time zone
    * track record on previous turn-key translations
    * past feedback from this client
    * relevant KudoZ points
    * etc.

    Note that Certified PRO status and membership are not required for eligibility, though they will be taken into consideration when determining the order in which eligible providers are invited.

    In the future, the system may provide an option for the client to have more control over the selection criteria.

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  • 8 - Turn-key translation - client

  • 8.1 - What is turn-key translation? What's the advantage for clients?

    Turn-key translation is a service that helps reduce the overhead costs for short, quick-turnaround translation jobs. Just submit the text and payment, and then receive the translation. The system automatically handles routing the work to suitable translators, delivering the completed work back to you, and paying the service providers.

  • 8.2 - For what type of work is the system intended?

    The turn-key translation system is intended for quick translation of relatively short texts. This type of work has been described as a hassle for translation companies, perhaps because the overhead involved in getting the work done may exceed the value to the client. The turn-key platform attempts to reduce this overhead cost.

    At this time, only plain text can be translated. Texts in other file formats may be copied into the system, but the non-text formatting is not preserved. In the future, support for additional file formats may be added.

  • 8.3 - How will I receive the completed translation?

    You will be notified via email when the translation is completed, and given a link to the order management page from which the translated text can be retrieved.

  • 8.4 - Is a translation agency?

    No. provides a platform for clients, translators, and translation agencies to meet and get work done. Acting as an agent for clients is not in line with's mission; both agencies and end clients are considered to be potential users of the turn-key translation service.

  • 8.5 - If I order a translation and find a great translator, can I work with him/her directly next time?

    Absolutely. Once you have established a relationship with a translator, you may find it is in your best interest to continue working directly with that person. Nurturing a long-term service arrangement will bring benefits over time, as the service provider will be able to deliver high quality work in a shorter period of time, as he or she becomes increasingly familiar with terminology and information specific to you or your company.

  • 8.6 - What fees are charged?

    The quote presented when an order is placed includes the payment that will be made to the translator and a transaction fee to for use of the platform. In some cases, the payment processor you choose may charge an additional transaction fee--this fee will be clearly displayed before you are charged.

  • 8.7 - How is payment handled?

    When you order a translation, you deposit the full payment amount in advance into escrow. 15 days after the translation has been delivered, the funds will be released to the provider(s).

  • 8.8 - Which are the currencies available for Turn-key jobs?

    For the time being, Turn-key jobs will only be payable in USD.

  • 8.9 - How are tax issues handled?

    At this time, the system does not calculate or collect any taxes. If your tax authority requires that you collect or pay taxes on such transactions, it is your responsibility to handle this outside of the turn-key translation system. If you are unclear about your tax obligations for the use of this service, you are advised not to use the service at this time.

  • 8.10 - Is the translation reviewed by a second provider before being delivered?

    At this time, the work is done by only a single translator. In the future, an additional option may be provided to have the work reviewed by a second service provider for an additional fee.

  • 8.11 - What if I am not satisfied with the translation that is delivered?

    Submit a complaint in writing to within 7 days after the translation is delivered. The escrowed funds will be placed on hold and a dispute resolution process initiated. If the outcome is in your favor, you can have a refund or a re-translation at no additional cost.

  • 8.12 - The language pair I need for my job is not available in the list of language pairs for Turn-key jobs. What should I do?

    If the language pair you need for your project is not available in the list of language pairs currently available for Turn-key jobs, please submit a support request, specifying such pair so that staff can evaluate the possibility to include it in the list.

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  • 9 - Job notifications

  • 9.1 - Ik krijg geen enkele e-mailnotificatie voor offerteaanvragen.

    Wanneer u helemaal geen e-mailnotificaties voor offerteaanvragen krijgt (en ze nog nooit gekregen hebt), controleer dan de instellingen en voorkeuren op uw profielpagina. In de volgende gevallen krijgt u geen enkele e-mailnotificatie:
    - U hebt geen talencombinatie ingevuld.
    - U hebt geen ervaringsterreinen ingevuld.
    - U hebt in uw E-mailvoorkeuren geen e-mailnotificaties voor offerteaanvragen geselecteerd.

    Indien u vroeger e-mailnotificaties ontvangen hebt, maar ze nu zonder enige veranderde instelling niet meer ontvangt, kunnen er verschillende oorzaken zijn:
    - eerdere berichten naar uw adres werden geweigerd en uw e-mailadres werd "gemarkeerd" als slecht (controleer uw persoonlijke gegevens op uw profielpagina; de tekens "xxx" werden vóór uw adres toegevoegd
    - Er is een problem met het e-mailnotificatiesysteem van (Controleer de pagina met de sitestatus voor informatie)
    - U of uw ISP heeft filtering veranderd of toegevoegd, en die filtering verhindert dat e-mailnotificaties u bereiken (er is bijvoorbeeld een bekend probleem met

    Wanneer u na controle van het bovenstaande het probleem niet kunt vinden, dient u een verzoek tot ondersteuning in met een koppeling naar minimaal één offerteaanvraag waarvoor u een e-mailnotificatie had moeten ontvangen.

  • 9.2 - What is the criteria taken into account for classic jobs notifications?

    Classic jobs notifications are sent taking into account the following fields in a job posting, apart from jobs notifications preferences:

    # Language pair
    # Service type
    # Subject Field
    # Rates

    However, note that outsources may also restrict their jobs using the following criteria:

    # Membership
    # Account type
    # Native language
    # Software
    # Credentials
    # Location
    # Specific field
    # Expertise

    Thus, when receiving a job notification what you are receiving is an alert that a job was posted in the language pair reported in your profile, in one of your fields, within your rates and looking for one of the services you offer. But this is just an alert. To the see the job's details, you must visit the job posting.

  • 9.3 - Ik ontvang niet alle e-mailnotificaties die ik zou moeten ontvangen voor de offerteaanvragen.

    Wanneer de server e-mailnotificaties voor offerteaanvragen verzendt, gelden bijvoorbeeld de volgende criteria: talencombinatie, onderwerp, vereiste hulpmiddelen, geografische locatie, vereiste referenties, geboden tarief. Als u geen e-mailnotificatie van een vraag ontvangen hebt, controleer dan of uw profielinstellingen en -voorkeuren zodanig zijn ingesteld dat u de notificatie had moeten ontvangen. Wanneer u ervan bent overtuigd dat u de juiste instellingen en voorkeuren gekozen hebt, dien dan een verzoek om ondersteuning in, met inbegrip van het/de internetadres(sen) van een of meer offerteaanvragen waarvoor u een e-mailnotificatie zou moeten ontvangen hebben. Het ondersteunend personeel kijkt dan of de e-mailnotificatie voor u de wel of niet verlaten heeft. (Wanneer dat het geval is, kan er een probleem, of filtering, optreden op de computer van uw ISP (aanbieder van internet) of op uw eigen computer.)

  • 9.4 - Waarom ontvang ik geen e-mailnotificatie voor alle offerteaanvragen in mijn talencombinatie?

    Ook wanneer uw e-mailinstellingen bepalen dat u graag een e-mailnotificatie ontvangt van "alle" offerteaanvragen in uw talencombinatie, gebruikt het systeem een aantal criteria om te bepalen wie een e-mailnotificatie ontvangt van nieuwe offerteaanvragen. Bijvoorbeeld: opdrachtgevers kunnen bepalen dat het systeem uitsluitend een e-mailnotificatie mag zenden aan vertalers in een bepaald land, of vertalers met bepaalde programmatuur. Wanneer u "alle e-mailnotificaties" selecteert, garandeert dat dat u de e-mailnotificatie ontvangt, tenzij de opdrachtgever beperkingen geselecteerd heeft die op dat moment op u van toepassing zijn.

  • 9.5 - Waarom ontvang ik e-mailnotificaties over offerteaanvragen pas een tijdje nadat de offerteaanvraag geplaatst werd? Er lijkt een vertraging op te treden.

    Sommige opdrachtgevers kunnen offerteaanvragen plaatsen die onmiddellijk verschijnen. Offerteaanvragen van anderen moeten wellicht eerst goedgekeurd worden door U ontvangt een e-mailnotificatie van zo'n offerteaanvraag pas nadat de plaatsing ervan goedgekeurd heeft. Daarom ontvangt u het attentiebericht enkele uren later dan dat de offerteaanvraag geplaatst werd. Wanneer we e-mailnotificaties verzenden, verzenden we ze gewoon aan alle leden en gebruikers. Normaal gesproken verlaten alle e-mailnotificaties onze servers binnen 5 minuten.

    Een andere factor die u moet overwegen, is het verschil in tijdzones. Alle vermelde tijden op de site zijn in Greenwich Mean Time (GMT)-zone (een uur later dan Nederland en België). Daarom is het (afhankelijk van uw geografische locatie) mogelijk dat de tijd in de e-mailnotificatie verschilt van de tijd waarop de offerteaanvraag verscheen. Wanneer u echter rekening houdt met de tijdzone die gebruikt en die uw e-mailprogramma gebruikt, zult u zien dat de e-mailnotificatie in werkelijkheid verzonden werd enkele minuten na het tijdstip waarop de offerteaanvraag goedgekeurd en geplaatst werd.

    Wanneer u vertragingen waarneemt waarvoor het bovenstaande geen verklaring geeft, dien dan bij ProZ een verzoek tot ondersteuning in, inclusief het internetadres van de offerteaanvraag van de vertraagde e-mailnotificatie. We kunnen de exacte tijd vinden waarop de e-mailnotificatie onze servers verlaten heeft.

  • 9.6 - What are "Classic" job posting notifications for Business members?

    As of May 2016, Business members have the option to receive notifications based on the fields declared in their company profiles.

    Business pages are not bound by requirements that only make sense when the service provider is just one person, such as "Native language".

    With this tool, Business members can choose to be notified of all the job postings that they can submit a quote on. This is done by comparing the requirements in the job posting with the working languages that they have declared that their company provides services in.

  • 9.7 - I received a job notification through that did not come through the directory, direct profile contact or from a job post, what is it?

    An interface ("API" or Application programming interface) is being developed which allows clients to search for and contact members for paid work from their own translation platforms. In essence, this interface represents a potential additional channel of client contact for members. The interface is currently being tested with a limited group of volunteers.

    Translation clients can use the interface to look for language professionals based on various search parameters, much in the way clients use the directory. Clients may then select candidates to contact for potential work through their translation platform. Initial contact is handled via an invitation which the language professional receives through email. The recipient is given information regarding the client and project, and may respond by email. The recipient's contact email is not disclosed unless they choose to respond to the invitation.

    Potential clients who use this interface to search for language professionals will only see a sub-set of the information that you have chosen to make public in your profile, similar to the data that is shown in the directory. No information which you have not made expressly public in your profile is shared with potential clients unless you choose to do so.

    Work relations beyond the acceptance of an invitation to collaborate are the responsibility of the the client and the service provider. When considering working with any new client, service providers are encouraged to perform adequate screening and risk management.

    Remember that, similarly to the directory and the jobs posting system, certain information you enter in your profile can help better connect you with the kind of potential clients you are seeking. Declaring your rates (even if you choose to keep them private) will help prevent client contact from those seeking translation services below your rates, for example.

    For more information on how this works, see:

    If you have further questions about how this works, please contact the site team via support request.

  • 9.8 - What is the RSS feed for jobs?

    RSS is an acronym for Really Simple Syndication, a family of Web formats used to publish frequently updated content such as news headlines or blog entries in a standardized format and that allows users to subscribe to it.

    A feed reader is client software or a Web application that is used to subscribe to and collect syndicated web content in a single location for easy viewing.

    You can track job postings matching your preferences in your RSS feed reader by clicking the orange button in the jobs page to get started (your feed will be based on your advanced search settings there). To see the complete job description and to quote, you will need to visit the full job page using the link in the feed item.

    The feed contains the basic information about the job, including the link to the job, the job title and short description, and the job requirements (including language pairs and field of expertise). The feed updates once every five minutes.

    You will notice that the URL for the feed contains your entity_id and a unique token that allows you to view job summaries that match your preferences without logging in. You cannot use this token to log in or to access any part of the site. Additionally, the token and feed does not contain any personally identifiable information about the subscriber.

    You can subscribe using any news reader that you would like. If you encounter any encoding issues or have questions, comments or concerns, please contact site staff via a support request.

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