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Insecure
Hurt
Insecure
Sad
Possible Behaviors
Downplay reality
Negotiating/Bargaining
Seeing Attention
Short temper
Disengaged
Blaming
Complaining
Sarcastic
Impatience
What Not to Do:
Ignore or discount employees feelings
Take resistance personally
Place blame on others for change
Try to control employee thoughts and feelings
Try to speed people through the phase
What to Do:
Address your teams reactions, questions, and concerns
Create a safe environment where employees can share thoughts and feelings – even negative ones