relicensing Studio 2015 SP2 after formatting pc 投稿者: Mariana Solanet
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Hello,
I just had my PC fixed and formatted so I had to reinstall Studio 2015 SP2 Freelance Plus version, but wasn't able to activate the product. What is the procedure for successful activation of the product? Do I have to return a license online before I can retrieve it again on this computer? I would appreciate support on this issue.
I also have licenses for the previous version of Studio (2014, 2011 and 2009), do I need to reinstall them as well?
Thanks in adv... See more Hello,
I just had my PC fixed and formatted so I had to reinstall Studio 2015 SP2 Freelance Plus version, but wasn't able to activate the product. What is the procedure for successful activation of the product? Do I have to return a license online before I can retrieve it again on this computer? I would appreciate support on this issue.
I also have licenses for the previous version of Studio (2014, 2011 and 2009), do I need to reinstall them as well?
Thanks in advance for your help!
Mariana ▲ Collapse
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Correct. Otherwise we would be able to have it on several PCs at the same time and that's not SDL's intention.
Just log on your SDL account, go to licences and force return. A message will pop up that the licence has been freed. You can then install it.
| | | | Mariana Solanet 
アルゼンチン
Local time: 17:57
2005に入会
英語 から スペイン語
+ ...
TOPIC STARTER | How can I do this? | Apr 25, 2016 |
Thank you, Merab for your quick reply. I am logged into my account, but there is no "return license" option available for this product (I see the option for my earlier versions of Studio), should I generate a deactivation authorization ticket to free the license?
| | | | | Return licence | Apr 25, 2016 |
Mariana Solanet wrote:
Thank you, Merab for your quick reply. I am logged into my account, but there is no "return license" option available for this product (I see the option for my earlier versions of Studio), should I generate a deactivation authorization ticket to free the license?
Oh, you simply have to click on "return licence". It's on the right side of the licence itself. I do have it (mine is Studio 2014+).
In any case, you have to have a "deactivate" option. Once you deactivate it, you can install it on another PC (or on the same PC if you formatted it).
I hope it helps.
Best regards
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SDL_ Thomas (X)
ドイツ
Local time: 22:57
| please contact the Licensing Support | Apr 26, 2016 |
Hello Mariana,
I’m sorry to hear you are experiencing issues with licensing your Studio 2015 Freelance software.
When making changes to your Operating System/formatting the hard drive-it is necessary to first to deactivate the current (Studio) installation.
(this does not apply when simply updating the installed OS).
To get your license reset-please get i... See more Hello Mariana,
I’m sorry to hear you are experiencing issues with licensing your Studio 2015 Freelance software.
When making changes to your Operating System/formatting the hard drive-it is necessary to first to deactivate the current (Studio) installation.
(this does not apply when simply updating the installed OS).
To get your license reset-please get in touch with our Licensing Team via http://support.xl8.one
If you have other general questions around SDL Studio 2015, please4 get in contact with us via our LiveChat www.sdl.com/CXDesk
For technical support (if you don’t have a PSMA) contract- http://support.xl8.one
Kind regards
SDL_Thomas ▲ Collapse
| | | | Mariana Solanet
アルゼンチン
Local time: 17:57
2005に入会
英語 から スペイン語
+ ...
TOPIC STARTER | http://support.xl8.one/ link doesn't work | Apr 26, 2016 |
Dear Thomas,
I have tried to do as suggested, but the link http://support.xl8.one/ is not working, I keep getting an error and can't send my request. Is there an alternative option to get support from SDL? Is there someone I can contact via email or vice versa?
I have been trying to reset my license since yesterday, failing every time.
Could you please provide a faster and easier ... See more Dear Thomas,
I have tried to do as suggested, but the link http://support.xl8.one/ is not working, I keep getting an error and can't send my request. Is there an alternative option to get support from SDL? Is there someone I can contact via email or vice versa?
I have been trying to reset my license since yesterday, failing every time.
Could you please provide a faster and easier solution to this issue? I have work pending. I would also like to reset my earlier versions of Studio 2014 and 2011 if this is possible/necessary.
Thank you
Mariana ▲ Collapse
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