Dec 10, 2008 10:13
15 yrs ago
5 viewers *
English term
'Supported' -> 'Pris en charge'
English to French
Tech/Engineering
Computers: Software
Hi,
I would like some clarification on the use of ‘Pris en charge’ as a translation of ‘Supported’ in an IT context. ‘Supported’ can have two meanings: ‘Assuring compatibility’ and ‘Support in case of problems’. Can ‘pris en charge’ serve as a translation in both these contexts?
Can ‘pris en charge’ be used in the following context?
“Company ‘X’ is fully supporting the following versions of software ‘Y’. Accordingly, Company ‘Z’ will fully support products A, B & C in these environments:”
Translation:
Les versions suivantes de logiciel ‘Y’ sont entièrement prises en charge par ‘X’:
Les produits A, B & C seront entièrement pris en charge par Z dans ces environnements:
Thanks for your help !
I would like some clarification on the use of ‘Pris en charge’ as a translation of ‘Supported’ in an IT context. ‘Supported’ can have two meanings: ‘Assuring compatibility’ and ‘Support in case of problems’. Can ‘pris en charge’ serve as a translation in both these contexts?
Can ‘pris en charge’ be used in the following context?
“Company ‘X’ is fully supporting the following versions of software ‘Y’. Accordingly, Company ‘Z’ will fully support products A, B & C in these environments:”
Translation:
Les versions suivantes de logiciel ‘Y’ sont entièrement prises en charge par ‘X’:
Les produits A, B & C seront entièrement pris en charge par Z dans ces environnements:
Thanks for your help !
Proposed translations
-1
27 mins
English term (edited):
supported
Selected
géré / pris en charge vs. support technique
To answer your basic question: no, you cannot use one word for both meanings!
'supported' in the sense of software means 'to provide technical backup for' ("Microsoft is no longer providing full support for Office 2003") — and I don't believe you can use 'prise en charge' for that, unless, of course, you qualify it with the element of 'support technique'.
In the other sense, of 'to be compatible with / to be able to handle', 'prendre en charge' is OK — though do note that some software publishers use simply 'gérer', though only in contexts where that would amount to the same thing, of course! "Le logiciel XXX gère les périphériques YYY"
'supported' in the sense of software means 'to provide technical backup for' ("Microsoft is no longer providing full support for Office 2003") — and I don't believe you can use 'prise en charge' for that, unless, of course, you qualify it with the element of 'support technique'.
In the other sense, of 'to be compatible with / to be able to handle', 'prendre en charge' is OK — though do note that some software publishers use simply 'gérer', though only in contexts where that would amount to the same thing, of course! "Le logiciel XXX gère les périphériques YYY"
Peer comment(s):
| disagree |
GILLES MEUNIER
: gérer est une mauvaise traduction de 'support', prendre en charge, accepter...
5 days
|
|
Peut-être ; mais c'est le terme utilisé par l'un des plus grands acteurs français dans l'édition de progiciels spécialisés !
|
2 KudoZ points awarded for this answer.
+3
9 mins
Pascale Amozig-Bukszpan
France
France
Native in French
Specializes in field
France
20+ years in translation industry/L10N
Native in: French (Variant: Canadian) 
Works in: English to French
Related KudoZ points
:
20
L'assistance technique sera assurée par la société X...
Cela dit tout cela manque de contexte. La question qui se pose ici est : quelles sont les actions qui se cachent derrière le terme "supported". S'il s'agit d'une société, cela signifie l'assistance technique, l'assurance de la qualité ou le service clientèle ? La traduction dépendra alors de la réponse. Pris en charge me semble effectivement ici inapproprié; la traduction que je propose est peut-être alors incomplète.
Peer comment(s):
| agree |
GILLES MEUNIER
46 mins
|
| agree |
Eric Le Carre
3 hrs
|
| agree |
Béatrice (X)
: ... pleinement assurée ...
1 day 6 hrs
|
30 mins
x fournit assistance/support/soutien pour y
Mon opinion : Dans la relation de support d'un produit, il n'y a aucune différence entre un logiciel et un autre produit. Une entreprise x fournit à z assistance/support/soutien pour le produit y.
Que le produit soit relié à l'informatique ou non ne change rien.
Que le produit soit relié à l'informatique ou non ne change rien.
2 hrs
Ahmed Alami
Morocco
Morocco
Morocco
Sworn Translator/Traducteur Assermenté
Native in: Arabic 
Works in: English to Arabic, Arabic to English, French to Arabic
Related KudoZ points
:
3
maintenance technique
-
Discussion