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Decisions are typically made based on emotion rather than information, under stress and fatigue, and dehydration and hunger. use logical and structured decision-making to reduce errors.
Base your decisions on all available information and leave emotions out.
Feedback only and not failures
Deviations are our opportunity to learn; errors are too.
Only temporarily though….
Click the tabs on the top of the folder to get information about developing strong system safeguards in order to reduce error.
Evidence from a large number of accident inquiries indicate that mistakes are more often the result of error prone situations and activities than people.
Establish a blame-free culture by:
Having Management on the floor to observe, interact and provide feedback
Treating operator and human error as a symptom not a cause.
Promoting teamwork and sharing and
To reduce errors, we must build training programs that *invest in education, not training*.
Promote Adult Learning Theory which supports the idea that if adults don’t see the true value/benefit of what they are being asked to do, they might not do it.